STORE WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept major credit cards such as Visa, MasterCard and American Express or direct payments.
HOW SECURE IS THIS STORE?
Our website platform automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128bits (the highest level commercially available).
WHAT IS YOUR RETURN POLICY?
Our goal is 100% customer satisfaction. In general, items can be exchanged within 30 days of receiving the delivery. Please include a copy of the receipt that was emailed to you as confirmation of your original purchase. If you have further questions please contact us.
HOW LONG DOES IT TAKE FOR PURCHASED ITEMS TO ARRIVE?
Standard shipping for orders in Australia take 2 - 5 business days. International orders generally take 3 - 5 weeks depending on the destination and customs processing.
WHAT SHIPPING METHOD DO YOU USE?
Standard shipping for orders in the Australia are sent via Australia Post Registered Post. International orders are shipped via Australia Post International Post.
HOW MUCH DOES SHIPPING COST?
Shipping to an address inside Australia is free.
The cost of international shipping depends on the destination country and the size of the order. The easiest way to determine the shipping cost is to add the items to your cart, select the country, and press the “update total” button. *Please note: Orders shipped outside of Australia are subject to regular customs duties and fees levied by the destination country.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship to almost every country around the world including the US, UK, Ireland France, Germany, China and Japan.
HOW DO I KNOW WHAT SIZE RING TO ORDER?
Each ring product page has links to sizing charts. Refer to these charts and any special instructions given per product.
WILL YOU NOTIFY ME WHEN YOU RELEASE A NEW DESIGN OR RESTOCK A CURRENT DESIGN?
Of course. Subscribe to the Long Silver Thread newsletter, or keep tabs on our blog. We post updates about our products as well as occasional sales and specials.
For additional information about Long Silver Thread please use the contact form or email firstname.lastname@example.org